Fanaura gives you two powerful tools for managing your live event relationships: RSVPs let fans save your dates and build your event attendance data, while Ticket Comps let you send complimentary tickets to fans, industry contacts, and VIPs with full tracking and will-call management.Documentation Index
Fetch the complete documentation index at: https://help.fanaura.com/llms.txt
Use this file to discover all available pages before exploring further.
RSVPs
What RSVPs Do
When a fan RSVPs to one of your tour dates, several things happen:RSVP Is Recorded
The RSVP is recorded in Fanaura’s database, linked to the fan’s profile and the specific event.
Fan Information Is Captured
The fan’s information is captured (email, phone, name — depending on your data wrapper settings).
Appears in Your Dashboard
The RSVP appears in your dashboard on the tour management page, where you can see per-event RSVP counts.
How Fans RSVP
Fans RSVP from your tour smart link page:Fan Visits Your Tour Page
Fan visits your tour smart link (e.g.,
fanaura.com/your-name/summer-tour-2026).Fan Provides Info
If your data wrapper is enabled, the fan provides their email and/or phone number.
Viewing RSVPs
To see RSVPs for your tour:- Navigate to Assets > Tours and click on your tour.
- On the tour management page, each event shows its RSVP count.
- For a detailed view, look for the RSVP list or analytics section.
RSVP Analytics
Fanaura tracks RSVP data at multiple levels:- Per-event RSVP counts: See how many fans have RSVP’d to each date. This helps you gauge interest by market.
- Location breakdown: See where your RSVP’d fans are located. A show in Nashville might have RSVPs from fans in surrounding cities like Louisville, Memphis, and Chattanooga.
- Total tour RSVPs: The aggregate count across all dates.
Using RSVP Data
Ticket Comps
Ticket comps are complimentary tickets you send to fans, industry contacts, media, or VIPs. Fanaura handles the entire workflow — from creating the comp offer to generating unique codes, tracking redemption, and building your will-call list.Why Use Ticket Comps?
- Reward loyal fans: Give free tickets to your biggest supporters, contest winners, or superfans.
- Industry outreach: Comp tickets for radio programmers, A&R reps, booking agents, or press.
- Team and guest lists: Manage your guest list and support artist guest lists from one place.
- Promotional campaigns: Use comps in giveaway flows or as incentives in your Flow Builder automations.
Ticket Types
Fanaura supports several comp ticket types, each representing a different level of access:| Ticket Type | Label | Use Case |
|---|---|---|
| aaa | All Access (AAA) | Full backstage access, VIP areas, everything |
| support_aaa | Support AAA | Backstage access for support artist guests |
| vip | VIP | VIP section, possibly meet & greet |
| media | Media Pass | Press and media access |
| ga | General Admission | Standard entry to the show |
Creating a Comp Offer
Navigate to Ticket Comps
Navigate to your tour management page and click the “Ticket Comps” tab or section.
Select Event
Choose which event this comp is for. The dropdown shows all events on your tour with their dates and venues.
Select Ticket Type(s)
Choose one or more ticket types (AAA, VIP, Media, GA, etc.). You can select multiple types for a single comp.
Set Quantity
Choose how many tickets are included (1 for single, 2 for a pair, 4 for a small group).
Check “Skip Data Wrapper” if you want the comp recipient to skip the data collection form when redeeming. Useful for industry contacts who do not want to sign up for your fan list.
The Comp Code
When you create a comp, Fanaura generates a unique comp code — a short alphanumeric string that identifies this specific comp offer. Example codes:COMP-A7X9B2COMP-MIDNIGHT-001COMP-K3M8N1
Each code is unique and single-use. It cannot be shared or reused after redemption.
Sharing Comps with Fans
You can share comp offers in several ways:- Manual Sharing
- Via Flow Builder
- Bulk Distribution
Copy the comp redemption URL and send it directly to the recipient via email, text message, DM on social media, or in-person (QR code).The redemption URL takes the recipient to a form where they confirm their details and accept the comp.
Comp Status Lifecycle
Every comp moves through a series of statuses:| Status | What It Means |
|---|---|
| Created | The comp exists but the link has not been sent or opened yet |
| Pending | The comp link has been shared with the recipient but not yet opened |
| Opened | The recipient opened the comp redemption page |
| Filling Out | The recipient is actively filling in the acceptance form |
| Submitted | The recipient submitted the form |
| Accepted | The comp has been officially accepted |
| Confirmed | The comp is confirmed and the recipient is on the will-call list |
| Used | The recipient checked in at the venue |
| Expired | The comp expired before it was redeemed |
| Revoked | The comp was manually revoked by you or your team |
You can see the current status of every comp from the Ticket Comps tab on your tour management page, with color-coded badges for each status.
Will-Call List Generation
Once comps are confirmed, Fanaura builds a will-call list for each event:- Recipient name (first and last)
- Ticket type(s) (AAA, VIP, GA, etc.)
- Quantity (number of tickets)
- Contact info (email and/or phone)
- Status (confirmed, used, etc.)
- Viewed on-screen from the tour management page
- Exported to a printable format for the venue or tour manager
- Shared with your production team
24-Hour Reminder
Fanaura can send a reminder to comp recipients 24 hours before the show:“Hey [Name], your comp for [Artist] at [Venue] is tomorrow! Doors open at [time]. Bring a valid photo ID to the will-call window.”The reminder includes the venue name, date, doors time, and a note to bring ID.
Managing Comps
From the Ticket Comps tab, you can:- View all comps for a specific event or across the entire tour.
- Filter by status (created, accepted, confirmed, expired, etc.).
- Search by name or email to find a specific comp.
- Revoke a comp that has not been redeemed (click the revoke button).
- Resend the comp link if the recipient lost it.
- View comp details including all status changes and timestamps.
Combining RSVPs and Comps
RSVPs and comps work together to give you a complete picture of who is coming to each show:- RSVPs represent fans who plan to attend and will buy their own tickets.
- Comps represent fans and guests who are receiving free tickets.
- Together, they tell you the expected attendance and help you plan accordingly.
Flow Builder Integration
Use Flow Builder to automate the relationship between RSVPs and comps:
- RSVP trigger + Send thank-you message — Acknowledge every RSVP.
- RSVP trigger + Contest entry + Send comp — Randomly select RSVP’d fans to receive comp tickets as a reward.
- Comp accepted trigger + Send confirmation email — Automated confirmation when a comp is accepted.
Common Questions
Can a fan RSVP to multiple events?
Can a fan RSVP to multiple events?
Yes. A fan can RSVP to as many of your tour dates as they want.
Do RSVPs guarantee attendance?
Do RSVPs guarantee attendance?
No. An RSVP is a declaration of intent, not a binding commitment. Expect a portion of RSVP’d fans to not attend. The more you follow up (reminders, thank-you messages), the higher your conversion from RSVP to actual attendance.
Can I set a comp to expire?
Can I set a comp to expire?
Comps do not currently have an explicit expiration date you set. However, after the event date passes, unredeemed comps are automatically marked as expired.
Can I revoke a comp after it has been accepted?
Can I revoke a comp after it has been accepted?
Yes, but use this with care. Revoking an accepted comp removes the person from the will-call list. They should be notified if you revoke.
How many comps can I create?
How many comps can I create?
There is no limit on the number of comps you can create per event or per tour. Create as many as your situation requires.
Next Steps
Adding Events
Set up your tour dates and venues.
Support Artists
Add opening acts to your tour.
Embed Widget
Embed your tour dates on your website.