How to Get Here
- Click Settings (gear icon) in the left sidebar.
- Click the Logs tab.
What Gets Logged
Fanaura tracks a comprehensive range of actions across your entire account:Fan Activity
- Fan signups: New fans joining your database via smart links, presaves, or RSVPs
- Presave actions: Fans presaving your music on Spotify, Apple Music, and other platforms
- RSVP submissions: Fans RSVPing to your tour dates
- Merch purchases: Orders placed through your Shopify integration
- Opt-in/opt-out events: Fans subscribing to or unsubscribing from email or SMS
Campaign Activity
- Email blasts sent: When a blast goes out, how many recipients, which segment
- SMS campaigns sent: Campaign initiation, batch processing progress, completion
- Campaign completions: Final status of campaigns with delivery stats
- Bounce and failure reports: Emails that bounced or SMS that failed
Flow Executions
- Flow triggered: When a fan enters a flow and what triggered it
- Action executed: Each individual action within a flow (email sent, SMS sent, DM sent)
- Delay completed: When a delay node finishes waiting
- Condition evaluated: Which branch a fan took in a condition node
- Flow completed: When a fan finishes all steps in a flow
- Flow errors: If something went wrong during execution
Asset Changes
- Asset created: New music, tour, merch, or extra asset added
- Asset updated: Changes to any asset (title, dates, images, etc.)
- Asset published: When an asset goes live
- Asset archived: When an asset is removed from active use
Team Member Actions
- Team member invited: Who sent the invitation and to whom
- Invitation accepted: When a new team member joins
- Role changed: When someone’s permissions are updated
- Team member removed: When someone is removed from the workspace
Settings Changes
- Profile updated: Changes to artist name, bio, slug, etc.
- Integration connected/disconnected: When third-party services are linked or unlinked
- Notification preferences changed: Updates to notification settings
- Reward configuration changed: Changes to VIP tiers, token values, or reward modes
Understanding Log Entries
Each log entry contains the following information:| Field | Description | Example |
|---|---|---|
| Timestamp | Exact date and time of the action (in your timezone) | Mar 21, 2026, 2:34 PM |
| Action Type | Category of the action | Fan Signup, Campaign Sent, Flow Executed |
| Description | Human-readable summary of what happened | ”New fan signed up via ‘Summer EP’ presave link” |
| User | Who performed the action (team member name or “System” for automated actions) | “Sarah M.” or “System” |
Reading Log Entries
Here are some example log entries and what they mean:Filtering Logs
With hundreds or thousands of log entries, finding what you need requires filtering:Filter by Action Type
Click the Action Type dropdown to narrow results:- All Actions (default)
- Fan Activity
- Campaign Activity
- Flow Executions
- Asset Changes
- Team Activity
- Settings Changes
Filter by Date Range
Use the date picker to set a start and end date:- Today: See everything that happened today
- Last 7 days: A week’s worth of activity
- Last 30 days: A month’s overview
- Custom range: Pick any start and end date
Combining Filters
You can combine action type and date range filters. For example:- “Campaign Activity” + “Last 7 days” shows you all campaigns sent in the past week.
- “Team Activity” + “March 1-15” shows everything your team did in the first half of the month.
Searching Logs
The search bar at the top of the Logs page lets you search for specific entries:- Search by fan email: Find all actions related to a specific fan
- Search by campaign name: Find logs for a specific campaign
- Search by team member name: See everything a specific person did
- Search by keyword: Any text that appears in the log description
"New Single"— finds logs mentioning your “New Single” campaignsarah— finds all actions performed by Sarahshopify— finds all Shopify-related events
Exporting Logs
Need your logs outside of Fanaura? The export feature lets you download them:- Apply your desired filters (action type, date range).
- Click the Export button.
- Choose your format (CSV is the most common).
- The file downloads to your computer.
- Tax records: Document fan engagement and business activity for accountants.
- Compliance audits: Provide evidence of consent management and data handling.
- Performance reviews: Show your label or management team what you accomplished.
- Legal discovery: If needed, provide a complete record of platform activity.
Note: Export is available based on your plan level. If export is not available, consider upgrading to the Complete plan.
Common Log Review Workflows
”Did my campaign actually send?”
- Filter by Campaign Activity.
- Look for the campaign name in the description.
- You should see a “Campaign Sent” entry with recipient count.
- If you also see a “Campaign Completed” entry, all batches were processed.
”Why didn’t a fan receive my flow?”
- Search for the fan’s email address.
- Filter by Flow Executions.
- Look for the flow name. Check if the fan triggered it, where they are in the flow, and whether any errors occurred.
”What did my team member change?”
- Filter by Team Activity or search for their name.
- Set the date range to the period in question.
- Review all actions they performed.
”When did this fan sign up?”
- Search for the fan’s email address.
- Filter by Fan Activity.
- The earliest “Fan Signup” entry shows when they first joined your database.
Best Practices
- Check logs after major campaigns: After sending a big email blast or SMS campaign, review the logs to confirm everything went out correctly. Look for any error entries.
- Review team activity weekly: If you have multiple team members, a quick weekly scan of team activity helps you stay informed about what everyone is doing.
- Export before major changes: If you are about to change your reward structure or modify settings, export your current logs first. This gives you a “before” snapshot.
- Use logs for fan support: If a fan contacts you saying they never received an email, search for their address in the logs to see what happened.
- Archive exports monthly: Download your logs at the end of each month and save them. This creates a permanent record even if logs are eventually rotated.
Who Can Access Logs
| Role | Access |
|---|---|
| Account Owner | Full |
| Admin | Full |
| Manager | Full |
| Label Ops | Full |
| Attorney | Full |
| Business Manager | Full |
| Marketing | No |
| Viewer | No |
| Agent | No |
| Publisher | No |
| Social Media Manager | No |