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Documentation Index

Fetch the complete documentation index at: https://help.fanaura.com/llms.txt

Use this file to discover all available pages before exploring further.

Every significant action in your Fanaura account is recorded in the Activity Logs. Think of it as a detailed diary of everything that happens — who did what, when, and what changed. This is invaluable for accountability, debugging, compliance, and simply understanding what is going on in your account.

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How to Get Here

  1. Click Settings (gear icon) in the left sidebar.
  2. Click the Logs tab.

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What Gets Logged

Fanaura tracks a comprehensive range of actions across your entire account:
  • Fan signups: New fans joining your database via smart links, presaves, or RSVPs
  • Presave actions: Fans presaving your music on Spotify, Apple Music, and other platforms
  • RSVP submissions: Fans RSVPing to your tour dates
  • Merch purchases: Orders placed through your Shopify integration
  • Opt-in/opt-out events: Fans subscribing to or unsubscribing from email or SMS

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Understanding Log Entries

Each log entry contains the following information:
FieldDescriptionExample
TimestampExact date and time of the action (in your timezone)Mar 21, 2026, 2:34 PM
Action TypeCategory of the actionFan Signup, Campaign Sent, Flow Executed
DescriptionHuman-readable summary of what happened”New fan signed up via ‘Summer EP’ presave link”
UserWho performed the action (team member name or “System” for automated actions)“Sarah M.” or “System”

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Reading Log Entries

Here are some example log entries and what they mean: 
Mar 21, 2026, 2:34 PM | Fan Signup | New fan "alex@email.com" signed up via "Summer EP" smart link | System
A fan found your Summer EP smart link and submitted their information. “System” means this was an automated action (the fan triggered it themselves).
Mar 21, 2026, 3:15 PM | Campaign Sent | Email blast "New Single Announcement" sent to 4,230 recipients | Sarah M.
Your team member Sarah initiated an email blast to 4,230 fans.

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Filtering Logs

With hundreds or thousands of log entries, finding what you need requires filtering:
Click the Action Type dropdown to narrow results:
  • All Actions (default)
  • Fan Activity
  • Campaign Activity
  • Flow Executions
  • Asset Changes
  • Team Activity
  • Settings Changes

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Searching Logs

The search bar at the top of the Logs page lets you search for specific entries:
  • Search by fan email: Find all actions related to a specific fan
  • Search by campaign name: Find logs for a specific campaign
  • Search by team member name: See everything a specific person did
  • Search by keyword: Any text that appears in the log description
Example searches: "New Single" finds logs mentioning your “New Single” campaign. sarah finds all actions performed by Sarah. shopify finds all Shopify-related events.

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Exporting Logs

Need your logs outside of Fanaura? The export feature lets you download them:
1

Apply Filters

Apply your desired filters (action type, date range).
2

Export

Click the Export button.
3

Choose Format

Choose your format (CSV is the most common).
4

Download

The file downloads to your computer.
Use cases for exported logs:
  • Tax records: Document fan engagement and business activity for accountants.
  • Compliance audits: Provide evidence of consent management and data handling.
  • Performance reviews: Show your label or management team what you accomplished.
  • Legal discovery: If needed, provide a complete record of platform activity.
Export is available based on your plan level. If export is not available, consider upgrading to the Complete plan.

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Common Log Review Workflows

  1. Filter by Campaign Activity.
  2. Look for the campaign name in the description.
  3. You should see a “Campaign Sent” entry with recipient count.
  4. If you also see a “Campaign Completed” entry, all batches were processed.
  1. Search for the fan’s email address.
  2. Filter by Flow Executions.
  3. Look for the flow name. Check if the fan triggered it, where they are in the flow, and whether any errors occurred.
  1. Filter by Team Activity or search for their name.
  2. Set the date range to the period in question.
  3. Review all actions they performed.
  1. Search for the fan’s email address.
  2. Filter by Fan Activity.
  3. The earliest “Fan Signup” entry shows when they first joined your database.

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Who Can Access Logs

RoleAccess
Account OwnerFull
AdminFull
ManagerFull
Label OpsFull
AttorneyFull
Business ManagerFull
MarketingNo
ViewerNo
AgentNo
PublisherNo
Social Media ManagerNo
The Attorney role was specifically designed with log access in mind. Your legal counsel can review activity logs for compliance, audit, and contract purposes without seeing fan data, creative assets, or campaign content.

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Best Practices

Check logs after major campaigns. After sending a big email blast or SMS campaign, review the logs to confirm everything went out correctly. Look for any error entries.
Review team activity weekly. If you have multiple team members, a quick weekly scan of team activity helps you stay informed about what everyone is doing.
Export before major changes. If you are about to change your reward structure or modify settings, export your current logs first. This gives you a “before” snapshot.
Archive exports monthly. Download your logs at the end of each month and save them. This creates a permanent record even if logs are eventually rotated.