Every fan gets a detailed profile page in Fanaura. Learn how to read activity timelines, view conversations, track VIP progress, and manage individual fan data.
Use this file to discover all available pages before exploring further.
Every fan in your database has a profile page that tells the full story of their relationship with you. It is the single place where you can see everything a fan has done, every message they have sent, every purchase they have made, and how engaged they are.Think of it as a CRM contact page — but built specifically for music artists and the kind of interactions that matter in your world.
At the top of every fan profile, you will see the key identity information at a glance:
Element
Description
Fan Name
First and last name. If no name is available, the email or phone number is displayed instead.
Email
The fan’s email address with an opt-in status indicator (green check if opted in, gray if not).
Phone
The fan’s phone number, formatted for display, with SMS opt-in status indicator.
Location
City, State, Country. Clicking the location opens the Heatmap centered on that fan’s area.
VIP Badge
A colored badge showing their current tier (Bronze, Silver, Gold, Platinum, or Diamond).
Engagement Score
The fan’s current score from 0 to 100, displayed as a circular progress indicator.
Fan Since
The date the fan was first added to your database.
Click the location link on a fan’s profile to jump straight to the Heatmap view centered on their area. This is a quick way to see how many other fans are nearby.
UTM parameters (if they arrived via a tracked link)
First touchpoint (the specific smart link, form, or event that captured them)
Referral source (if they were referred by another fan)
The Activity Timeline is one of the most powerful features on the fan profile. It is a chronological list of everything the fan has done, ordered from most recent to oldest.Every event in the timeline includes a timestamp, an icon indicating the event type, and a description.Event types you will see:
Event
Icon
Description
Pre-Save
Musical note
Fan pre-saved a specific release. Shows the release name and platform.
RSVP
Calendar
Fan RSVP’d to an event. Shows the event name, venue, and date.
Email Sent
Envelope
An email was sent to the fan. Shows the subject line.
Email Opened
Open envelope
The fan opened an email. Shows the subject line and open timestamp.
Email Clicked
Click cursor
The fan clicked a link in an email. Shows which link was clicked.
SMS Sent
Chat bubble (outgoing)
An SMS was sent to the fan. Shows a preview of the message.
SMS Received
Chat bubble (incoming)
The fan sent you an SMS. Shows a preview of the message.
Instagram DM
Instagram icon
A DM was exchanged. Shows direction and message preview.
Merch Purchase
Shopping bag
The fan bought merch. Shows product name, quantity, and total.
Smart Link Click
Link icon
The fan clicked one of your smart links. Shows the link name.
Flow Enrollment
Flow icon
The fan was enrolled in an automation flow. Shows the flow name.
Flow Step Completed
Checkmark
The fan completed a step in a flow. Shows which step and flow.
VIP Tier Change
Star
The fan leveled up (or down) a VIP tier. Shows old and new tier.
Token Earned
Coin
The fan earned tokens. Shows the action and tokens awarded.
List Added
List icon
The fan was added to a fan list. Shows the list name.
Opt-In
Green shield
The fan opted in to email or SMS.
Opt-Out
Red shield
The fan opted out of email or SMS.
Filtering the timeline:
Above the timeline, you can filter to show only specific event types. This is useful when a fan has a long history and you want to focus on just their purchases or just their email engagement.
The timeline goes back to the moment the fan was first added to your database. Every interaction from that point forward is logged.
The Conversations tab shows the full message history between you and this fan, across all channels.What you will see:
SMS messages — Every text sent to and received from this fan, with timestamps.
Email messages — Subject lines and previews of every email sent to the fan, with open/click tracking.
Instagram DMs — DM history if the fan has interacted with your connected Instagram account.
Channel indicators:
Each message has a small icon or label showing which channel it came from (SMS, Email, or Instagram).Sending a message directly from the profile:
At the bottom of the Conversations tab, you will find a message composer. You can:
Select a channel (SMS, Email, or Instagram DM) from the dropdown.
Type your message.
Click Send.
Sending a message from the fan profile is for one-on-one communication. For bulk messaging, use Blasts or Flows.
Conversation threading:
Messages are displayed in a single unified timeline regardless of channel, so you can see the full back-and-forth in order. Each message is labeled with its channel so you always know where it was sent.
The Rewards tab shows everything related to the fan’s VIP status and token balance.Current Status:
Current VIP tier with badge
Total tokens earned (lifetime)
Tokens needed for next tier
Progress bar showing how close they are to leveling up
Token History:
A log of every token-earning event — what action earned the tokens, how many were awarded, and when it happened.Tier History:
A record of every tier change — the date, previous tier, new tier, and what triggered the upgrade.Manual Token Adjustment:
As an admin, you can manually add or remove tokens from a fan’s balance. This is useful for rewarding a fan for something Fanaura does not automatically track (like showing up to a meet and greet), correcting an error, or running a special promotion.
1
Open token adjustment
Click Adjust Tokens on the Rewards tab.
2
Enter the adjustment
Enter the number of tokens to add or subtract.
3
Add a reason
Add a reason (optional but recommended for your records).
4
Apply the change
Click Apply.
The Lists tab shows every fan list this person belongs to.What you will see:
List name
List type (Manual or Dynamic)
Date the fan was added to the list
Managing list membership:
Add to a list: Click “Add to List” and select from your existing lists.
Remove from a list: Click the X next to any list to remove the fan.
If a fan is on a dynamic list, removing them manually may be temporary. If they still match the list’s filter criteria, they will be re-added automatically. To permanently exclude them, adjust the list’s filter rules.
Opens the profile in edit mode so you can update any field: Name, Email, Phone, Location (City, State, Country), Custom fields, and Notes. Changes are saved immediately when you click Save.
Removing a fan is permanent. It deletes all their data, including activity history and conversations, and removes them from all lists. This action cannot be undone. If you just want to stop messaging them, update their opt-in status instead of deleting them.
The engagement score displayed on the profile header is a composite number from 0 to 100 that reflects how active and engaged this fan is with your content.Factors that increase the score:
Opening emails
Clicking links in emails
Replying to SMS messages
Pre-saving releases
RSVPing to events
Purchasing merch
Clicking smart links
Completing flow steps
Factors that decrease the score:
Inactivity over time (scores decay gradually if a fan stops engaging)
Opting out of channels
The score updates in real-time as new activity comes in. It weighs recent activity more heavily, so a fan who is active right now will have a higher score than one who was active months ago.
Before you message a fan directly, look at their activity timeline. Referencing something specific (“Hey, thanks for pre-saving the new album!”) makes your message feel personal and genuine.
Use the Rewards tab to surprise superfans
When you see a fan about to hit Diamond tier, consider giving them a small token boost to push them over the edge. It is a great excuse to reach out and celebrate with them.
Keep custom fields updated
If a fan mentions their birthday in a conversation, add it to their profile. These details add up and let you send personalized messages at scale later.
Review the timeline for churn signals
If a previously active fan has gone quiet (no activity in their timeline for months and a declining engagement score), they might need a re-engagement campaign.
Use the Conversations tab for context
Before replying to an SMS or DM, scroll up in the conversation to refresh your memory on what was discussed before.
