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Your Billing tab is where you manage your plan, payment method, and messaging usage. Only the account owner can access billing.

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How to Get Here

  1. Click Settings (gear icon) in the left sidebar.
  2. Click the Billing tab.
Team members with Admin, Manager, or other roles cannot access billing. Only the account owner sees this tab.

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Plans

Fanaura offers two self-serve plans built for independent artists. See Pricing Overview and Plan Features for full capability lists.

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Signup & First Charge

When you create an account, you choose Basic or Pro and enter payment during signup. Your subscription is billed at signup. There is no separate free-trial period before billing begins.

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Messaging Charges

Every plan includes starter messaging credits for email and SMS. After credits are used in a billing period, additional sends bill at: You are never blocked from sending to your full fanbase. Messaging usage appears on your Billing page and on invoices when at-cost charges apply.
Full details: Messaging & Usage

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Usage Tracking

The Billing page shows:
  • Current plan and next billing date
  • Email and SMS usage vs starter credits
  • At-cost messaging accrued this cycle
  • Payment method and invoice history
Usage bars use color cues (green → yellow → orange → at-cost) so you can plan large campaigns.

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Upgrade

1

Open Billing

Go to Settings → Billing.
2

Choose Pro

Click Upgrade (or change plan) and select Artist Pro.
3

Confirm payment

Confirm your payment method. Pro features activate immediately.
You are charged a prorated amount for the remainder of the current billing cycle when upgrading mid-period. Why upgrade to Pro? Instagram DM automation flows, release marketing that runs for you, team access, and fan map tour planning — not just messaging volume.

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Downgrade

  1. Open Settings → Billing.
  2. Select Change plan → Artist Basic.
  3. Confirm.
Downgrades take effect at the end of your current billing period. You keep Pro features until the date you already paid for ends. Team members may lose access when downgrading from Pro to Basic — coordinate with your team first.

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Cancel

  1. Open Settings → Billing.
  2. Click Cancel subscription.
  3. Confirm.
After cancellation:
  • Access continues through the end of the paid period
  • Your data is preserved (not deleted)
  • You cannot create new content or send messages after the period ends until you resubscribe
  • You can resubscribe anytime to restore full access

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Payment Management

Fanaura uses a PCI-DSS Level 1 payment processor. From Billing you can:
  • Update card or payment method
  • View and download invoice PDFs
  • Update billing email for receipts
Fanaura does not store raw card numbers. Payment details are handled by the processor.

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Team Seat Charges

  • Basic: solo workspace
  • Pro: team access included; additional seats $10/month each when applicable
Seat charges prorate if added mid-cycle. See Team Management.

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Enterprise

Labels and agencies needing multi-artist dashboards, custom integrations, or contract billing should contact fanaura.com/support.

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Billing FAQ

Your subscription is billed when you sign up and renews monthly on the same calendar date. Messaging at-cost charges from the prior cycle appear on the next invoice when applicable.
The processor retries over several days. You receive email notifications. The account may pause if payment is not resolved — data is not deleted.
Refunds for accidental charges may be available if reported within 30 days. Contact billing@fanaura.com.
Contact support for annual billing options on Pro or Enterprise.
Yes. Cancel from Settings → Billing. Access continues through the period you already paid for.

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Best Practices

Check Billing before release week — know whether you are still on starter credits or paying at-cost for a big blast.
Keep your card current so release-day automations are not interrupted.
Download invoices for your records if music is your business.