Skip to main content

Documentation Index

Fetch the complete documentation index at: https://help.fanaura.com/llms.txt

Use this file to discover all available pages before exploring further.

Your Billing page is where you manage your Fanaura subscription, track how much of your monthly email and SMS allowance you have used, and handle payment details. Only the account owner can access this tab.

​
How to Get Here

  1. Click Settings (gear icon) in the left sidebar.
  2. Click the Billing tab.
Only the account owner sees the Billing tab. Team members with Admin, Manager, or any other role cannot access billing information.

​
During Your Free Trial

Every new Fanaura account starts with a 30-day free trial that includes full access to all features.
During your trial: a banner at the top of your dashboard shows how many days remain, you have access to all features at the Complete plan level, no credit card is required to start, and you can subscribe at any time to ensure uninterrupted service.
When your trial expires, you will be prompted to choose a plan. Your data is preserved — nothing is deleted — but you will not be able to create new content or send messages until you subscribe.

​
Subscription Plans

Fanaura offers three plans designed for different stages of an artist’s career:
FeatureBasic ($29/mo)Pro ($497/mo)Complete ($1,000/mo)
Assets per month4UnlimitedUnlimited
Launches per month4UnlimitedUnlimited
Emails per month1,00010,000100,000
SMS per month1001,00010,000
AI AssistantBasicUnlimitedUnlimited
Team Seats03 included10 included
Smart LinksYesYesYes
Fan DatabaseYesYesYes
Fan HeatmapsYesYesYes
Pre-Save CampaignsYesYesYes
Flow BuilderYesYesYes
SupportStandardPremiumPersonal Consultant
Data ExportNoNoYes
Custom IntegrationsNoNoYes

​
Which Plan Is Right for You?

Perfect for independent artists who are just getting started. You get 4 assets and 4 launches per month, which covers a typical release cycle. The 1,000 email and 100 SMS limit works well for smaller fan bases.

​
Overage Pricing

If you exceed your monthly email or SMS allowance, Fanaura does not cut you off. Instead, overage charges apply.
ResourceOverage RatePer Unit
Extra Emails$1 per 1,000 emails$0.001 per email
Extra SMS$10 per 1,000 texts$0.01 per text
Example: You are on the Pro plan (10,000 emails/month) and you send 14,000 emails this month. The extra 4,000 emails cost $4 in overage charges. Example: You are on the Basic plan (100 SMS/month) and you send 350 texts. The extra 250 texts cost $2.50 in overage charges.
If you consistently exceed your plan limits by a significant margin, upgrading is usually cheaper than paying overages. For example, if you are on Basic and regularly sending 8,000+ emails, upgrading to Pro makes more financial sense.

​
Usage Tracking

The Billing page shows your current month’s usage with clear visual indicators:

​
Email Usage

  • A progress bar showing how many emails you have sent vs. your monthly limit.
  • The exact count: “3,247 / 10,000 emails used”
  • A percentage: “32% used”

​
SMS Usage

  • A progress bar showing how many texts you have sent vs. your monthly limit.
  • The exact count: “89 / 1,000 SMS used”
  • A percentage: “9% used”
Usage bars change color as you approach your limit:
  • Green: Under 50% used. You are well within your limits.
  • Yellow: 50-80% used. Keep an eye on it.
  • Orange: 80-100% used. You are close to overage territory.
  • Red: Over 100%. Overage charges are now applying.

​
How to Upgrade

1

Review Plans

On the Billing page, review the plan comparison.
2

Select Plan

Click Upgrade on the plan you want.
3

Checkout

You are redirected to a Stripe checkout page. Enter your payment information (or confirm your existing card).
4

Activated

Complete the purchase. Your new plan limits activate immediately — no waiting, no restart needed.
Your billing cycle starts on the day you subscribe. For example, if you subscribe on March 15, your next billing date is April 15.

​
How to Downgrade

  1. On the Billing page, click Change Plan or Downgrade.
  2. Select the lower-tier plan.
  3. Confirm the change.
Downgrades take effect at the end of your current billing cycle. You keep your current plan’s limits until the period you already paid for is complete. On your next billing date, the lower plan activates.
If you downgrade from Pro to Basic and you have active team members, those seats will be removed at the end of the billing cycle. Make sure to coordinate with your team.

​
How to Cancel

  1. On the Billing page, click Cancel Subscription.
  2. Confirm the cancellation.
Your subscription continues until the end of your current billing period. After that:
  • You retain read-only access to your dashboard and data.
  • You cannot create new assets, launches, or send messages.
  • Your data is preserved (not deleted).
  • You can re-subscribe at any time to regain full access.

​
Payment Management

Fanaura uses Stripe for all payment processing. From the Billing page, you can:
  • Update your payment method: Click “Manage Payment” to open the Stripe customer portal.
  • View invoices: See a history of all charges with downloadable PDF invoices.
  • Update billing email: Change where receipts and invoice notifications are sent.
Security: Fanaura never stores your credit card details directly. All payment information is handled securely by Stripe, which is PCI-DSS Level 1 certified.

​
Enterprise Pricing

For labels, agencies, and organizations managing multiple artists:
  • Multi-artist dashboards: Manage all your artists from a single login.
  • Custom integrations: Connect proprietary tools and data sources.
  • Proprietary AI systems: Custom-trained AI for your specific workflow.
  • Volume discounts: Pricing scales with the number of artists and messages.
  • Contract-based billing: Annual contracts with custom terms.
To discuss Enterprise pricing, contact the Fanaura sales team through the website or your account manager.

​
Billing FAQ

Stripe will retry the charge a few times over several days. You will receive email notifications about the failed payment. Your account remains active during the retry period. If payment is not resolved, your account will be paused (not deleted).
Annual billing is available for Pro and Complete plans. Contact support for annual pricing, which typically includes a discount.
Fanaura offers prorated refunds within the first 14 days of a new subscription or upgrade. After that, cancellations take effect at the end of the billing cycle.
Yes. If you add a team member mid-cycle, you are charged a prorated amount for the remaining days in your billing period.

​
Best Practices

Check usage weekly. A quick glance at your email and SMS bars helps you avoid surprise overage charges.
Upgrade before a big campaign. If you are planning a large email blast or SMS campaign, check your remaining allowance first. Upgrading before the campaign is often cheaper than overages.
Keep payment info current. An expired card can interrupt your service at the worst possible time — like right before a release day.
Download invoices. Keep your invoices for tax purposes, especially if music is your business.