Skip to main content
Once your flow is active and fans start entering, the Enrollment tab becomes your window into what is happening. It shows you every fan who has been enrolled, where they are in the flow, and whether they have completed or are still in progress.

​
Where to Find It

Open any flow in the Flow Builder and click the “Enrollment” tab at the top of the page, next to Canvas and Settings.

​
The Stats Box

At the top of the Enrollment tab, you will see three key metrics:

Total Enrolled

The total number of fans who have ever entered this flow since it was activated. This count only goes up — it includes fans who are currently active and fans who have completed.

Currently Active

The number of fans who are in the middle of the flow right now. They have been enrolled and are progressing through actions, delays, and conditions.

Completed

The number of fans who have reached the end of the flow. They received all the messages and completed all the actions in their path.
Quick Math: Total Enrolled = Currently Active + Completed. If these numbers do not add up, check whether any fans were removed or if the flow was modified while fans were in progress.

​
The Enrollment List

Below the stats box, you will find the full list of enrolled fans. Each row shows:
ColumnDescription
Fan Name and EmailThe fan’s display name and email. Click to open their full profile.
Enrollment DateWhen the fan entered the flow. Relative timestamp with exact date on hover.
Current StatusActive (in progress) or Completed (reached the end).
Current StepFor active fans, which node they are currently on.
Completion DateFor completed fans, when they finished the flow.

​
Current Step Examples

For active fans, the Current Step column shows where they are:
  • “Waiting on: 3-day delay” — Fan is in a time delay
  • “Waiting on: Email open (2 days remaining)” — Fan is in a fan-action delay
  • “Executing: Send Email” — Fan’s email is being sent right now
  • “At: Condition — Has presaved?” — Fan is being evaluated by a condition
The Current Step column is incredibly useful for understanding where fans are in your sequence and identifying any bottlenecks.
Use the search bar to find specific fans by:
  • Name: Type a fan’s first or last name
  • Email: Type part of a fan’s email address
Search results update in real time as you type. This is helpful when a specific fan asks “Did I get added?” or “Why didn’t I get the email?” — search for their name and check their enrollment record.

​
Filters

Narrow the list to show only fans with a specific status:
  • All: Every enrolled fan (default)
  • Active: Only fans currently in the flow
  • Completed: Only fans who have finished

​
Pagination

The enrollment list displays 10 entries per page. Use the pagination controls at the bottom to navigate through larger lists.
For flows with thousands of enrollments, the search and filter tools are your best friends — they narrow the list so you do not need to page through hundreds of entries.

​
Expandable Rows

Click on any fan row to expand it and see the complete execution history for that specific fan. The expanded view shows:

​
Chronological Step-by-Step

Every node the fan has passed through, in order:
  1. Trigger: “Fan pre-saved your music” — 3 days ago at 2:15 PM
  2. Delay: “Wait 1 minute” — Completed at 2:16 PM
  3. Action: “Send Email — Thanks for presaving!” — Sent successfully at 2:16 PM
  4. Delay: “Wait 3 days” — Completed at 2:16 PM (3 days later)
  5. Condition: “Has fan streamed?” — Result: Yes
  6. Action: “Send SMS — Share it with a friend!” — Sent successfully

​
Status Per Step

Each step shows its status:
Action executed successfully. The email was delivered, the SMS was sent, the condition was evaluated.
Action failed with error details. Common errors include SMS opt-in missing, Instagram window expired, or email bounced.
Action is scheduled but has not executed yet. Typically appears for delayed actions queued for future delivery.
Fan is currently here, waiting for a delay to complete or an action to be processed.

​
Error Details

If any step failed, the expanded view shows the error message:
  • “SMS delivery failed: Fan does not have SMS opt-in”
  • “Instagram DM failed: 24-hour messaging window expired”
  • “Email delivery failed: Invalid email address”
This per-fan execution detail is the fastest way to debug why a specific fan had an issue.

​
Use Cases

Activate your flow, trigger it yourself (or have a friend trigger it), and check the Enrollment tab. You should see yourself appear in the list, moving through each step. This is the simplest end-to-end test.
  1. Search for the fan by name or email
  2. Click their row to expand the execution history
  3. Look for a failed step — the error message tells you what went wrong
  4. Common issues: SMS opt-in missing, Instagram window expired, email bounced
  1. Filter by status: Completed
  2. Set date range to Last 7 days
  3. The count at the top updates to show only completions in that window
  1. Filter by status: Active
  2. Look at the “Current Step” column
  3. If many fans are stuck on the same delay or condition, that node might be the bottleneck
  4. Common causes: Fan-action delays with low conversion, or conditions that most fans fail
  1. Filter by status: Completed
  2. Sort by enrollment date (most recent first)
  3. Fans who completed the flow quickly are your most engaged — they took every action and did not need timeout fallbacks

​
Monitoring Best Practices

Check the Enrollment tab within the first hour of activating a flow. Verify that:
  • Fans are being enrolled (total count is increasing)
  • The first action is executing (no fans stuck at step 1)
  • No errors are appearing in expanded rows

​
Tips and Best Practices

Trigger the flow with your own account and watch your enrollment appear in real time.
A fan says “I never got the email.” Search their name, check their enrollment, and see exactly what happened.
If it stays high while Completed stays low, fans are getting stuck somewhere. Investigate.
A flow might look healthy from the stats, but individual fans could be hitting errors. Expand a few rows to spot-check.
The Enrollment tab shows per-fan summaries. For deeper debugging, the Execution Logs tab shows every action across all fans.

​
What Happens Next

For even deeper debugging, the Execution Logs tab shows every action that has ever executed in this flow, across all fans. Learn about it in Execution Logs.