Accessing Flow Settings
- Open any flow in the Flow Builder
- Click the “Settings” tab at the top of the page (next to Canvas and Enrollment)
Flow Name and Description
Flow Name
The name you gave your flow when you created it. You can update it here at any time. Use descriptive names that tell you at a glance what the flow does:- “Presave Thank You — Email Drip”
- “Release Day Multi-Channel Blast”
- “IG DM Auto-Reply — LINK keyword”
Description
Add a description to explain the flow’s purpose in more detail. This is visible on the flow card in the launch detail page and helps team members understand the flow without opening it. AI-generated descriptions are available — click the AI icon next to the description field and Fanaura will analyze your flow’s trigger, actions, and conditions to generate a clear summary automatically.Tip: Even if you are a solo artist managing your own account, descriptions help future-you remember why you built each flow six months from now.
Enrollment Settings
These settings control how fans enter and interact with the flow.Allow Re-Entry
Default: No Controls whether a fan can enter this flow more than once.- No (default): Once a fan has entered the flow, they cannot enter again — even if they trigger the event a second time. The flow runs once per fan.
- Yes: Fans can enter the flow multiple times. Each trigger event creates a new enrollment.
- Welcome sequences (you only want to welcome someone once)
- Presave thank-you flows (one thank-you per presave is enough)
- Any sequence where receiving it twice would feel repetitive
- Purchase confirmation flows (fans may buy multiple items)
- IG DM auto-responders (fans may DM different keywords at different times)
- Always-on support flows where repeat interactions are expected
Stop on Response
Default: No Controls whether the flow should stop executing for a fan if they respond to one of your messages.- No (default): The flow continues regardless of fan responses. If a fan replies to your SMS, the flow keeps going.
- Yes: If a fan responds to any message in the flow (email reply, SMS reply, DM reply), the flow stops for that fan. No further actions execute.
- Drip sequences where you want every message delivered regardless
- Flows where responses are just engagement signals, not conversation starters
- Sales sequences where a fan reply indicates they need personal attention
- Support flows where a response means a human should take over
- Outreach sequences where a reply means the automation should step aside
Timezone Settings
Timezone settings control when time-based actions and delays fire relative to clock time.Account Timezone
Default setting. All time-based operations use your account’s default timezone.- Delays like “Wait until 9 AM” fire at 9 AM in your timezone
- Time windows use your timezone for start/end hours
- Date-based delays use your timezone for midnight calculations
Fan Timezone
Uses each fan’s local timezone (if known) for time-based operations.- A “Wait until 9 AM” delay fires at 9 AM in each fan’s local time
- A time window of 9 AM to 5 PM means different actual hours for each fan
- If a fan’s timezone is unknown, falls back to your account timezone
- International fan bases
- Artists with fans across multiple US time zones
- Any flow where you want to avoid sending messages at inappropriate hours
Tip: If you have fans in Australia, Europe, and the Americas, fan timezone is essential. Without it, a 9 AM EST send arrives at midnight in Sydney.
Time Windows
Time windows let you restrict when messages are sent, ensuring fans receive your messages during appropriate hours.Enable Time Windows
Toggle on to activate time-restricted sending. When enabled, additional options appear:Start Time and End Time
Set the window during which messages are allowed to send:- Start time: The earliest hour messages can send (e.g., 9:00 AM)
- End time: The latest hour messages can send (e.g., 9:00 PM)
Active Days
Select which days of the week messages are allowed to send:- Monday through Friday: Business days only
- Monday through Sunday: Every day (most common for fan engagement)
- Custom selection: Check or uncheck individual days
Example Configuration
“Respectful hours” window:- Start: 9:00 AM
- End: 9:00 PM
- Days: Monday through Sunday
- Timezone: Fan timezone
- Start: 10:00 AM
- End: 6:00 PM
- Days: Monday through Friday
- Timezone: Account timezone
How Messages Queue During Off-Hours
When a fan reaches an action outside the time window:- The message is queued (not discarded)
- Fanaura checks the next valid send time
- The message sends at the start of the next valid window
- Multiple queued messages send in sequence, with brief delays between them
Communication Defaults
Override your account-level defaults for this specific flow.From Name
The sender name that appears in the “From” field of emails. By default, this uses your artist name from account settings. Override it here if a specific flow needs a different identity — for example, a flow from your record label or management team.From Email
The email address that appears in the “From” field. Must be a verified sending address on your account.SMS Number
The phone number used for SMS actions in this flow. By default, this uses your primary Telnyx number. If you have multiple numbers provisioned, you can select a specific one for this flow.Analytics Settings
Mark Emails as Read
Controls whether emails sent from this flow are tracked for open/read status. This is typically enabled by default and is used for:- Open rate tracking
- Fan-action delays (waiting for email open)
- Conditions that check if a fan opened an email
Settings Checklist
Before activating any flow, review these settings:- Flow name is clear and descriptive
- Description explains the flow’s purpose
- Re-entry is set correctly (do fans need to enter more than once?)
- Stop on response is appropriate for this flow type
- Timezone matches your audience (account vs. fan timezone)
- Time window is configured if you want to restrict sending hours
- Active days are set if you want to restrict sending days
- From name and email are correct
- SMS number is the right one (if you have multiple)
Tips and Best Practices
- Always set time windows for SMS: No one wants a text at 3 AM. Set a 9 AM - 9 PM window at minimum.
- Use fan timezone for international audiences: The effort is worth it. Fans notice when you respect their schedule.
- Default to no re-entry: Most flows should run once per fan. Only enable re-entry when repeated enrollment makes sense.
- Write descriptions: You will forget why you built a flow in three months. Descriptions save you from digging through the canvas to figure it out.
- Review settings when cloning flows: If you duplicate a flow, review the settings — they carry over from the original and might not be appropriate for the new flow.
- Use Stop on Response for sales flows: When a fan replies to your pitch, a human should take over. Automated follow-ups after a real reply feel robotic.