Skip to main content
The Fan Directory is your command center for fan data. It is a powerful, searchable table that shows every fan who has interacted with your music, your marketing, or your merch. Think of it as the spreadsheet you always wished you had — except it updates itself automatically and connects to everything.

​
Accessing the Directory

1

Open the Fans section

Click Fans in the left sidebar.
2

Land on the Directory tab

You will land on the Directory tab by default. The Directory loads your full fan database in a paginated table.
As your fan count grows into the thousands or tens of thousands, the table stays fast because it loads fans in batches.

​
Understanding the Columns

Each row in the Directory represents one fan. Here is what each column tells you:

​
Searching for Fans

The search bar at the top of the Directory lets you find specific fans instantly. You can search by:
  • Full name — “Sarah Johnson”
  • Partial name — “Sarah” or “Johns”
  • Email address — “sarah@gmail.com” or just “sarah@”
  • Phone number — “(615) 729-6291” or “6157296291” or “+16157296291”
  • Instagram handle — “@sarahlovesmusic”
Search results update as you type. Clear the search bar to return to your full fan list.
If you are looking for a fan and are not sure of the spelling, try searching by email or phone number instead. Those are always exact.

​
Filtering Your Fans

Filters let you narrow down the Directory to show only fans who match specific criteria. Click the Filters button (funnel icon) to open the filter panel.

​
Combining Filters

All filters work together with AND logic. If you select Source: SMS + VIP Tier: Gold + Location: Nashville, you will see only Gold-tier fans who came in via SMS and are located in Nashville. To clear all filters, click Reset Filters.

​
Sorting the Table

Click any column header to sort the table by that column. Click the same header again to toggle between ascending and descending order. Common sorting strategies:

​
Selecting Fans & Bulk Actions

​
Selecting Individual Fans

Click the checkbox on the left side of any fan row to select them. A blue action bar appears at the top of the table showing how many fans you have selected.

​
Select All

Click the checkbox in the column header to select all fans on the current page. If you have more fans than fit on one page, you will see an option to “Select all X fans matching your filters.”

​
Bulk Actions

With fans selected, the action bar gives you these options:
Bulk actions combined with filters are incredibly powerful. Filter to “Pre-Save fans in Los Angeles,” select all, and add them to an “LA Pre-Savers” list in seconds.

​
Adding a Fan Manually

Sometimes you meet a fan at a show, get a referral, or just need to add someone by hand.
1

Open the Add Fan modal

Click the Add Fan button in the top-right corner of the Directory.
2

Fill in the fan's details

The Add Fan modal opens with these fields:
  • First Name (required)
  • Last Name (optional)
  • Email (optional, but recommended)
  • Phone (optional, must be in valid format)
  • City (optional)
  • State (optional)
  • Country (optional, defaults to US)
3

Save the new fan

Fill in what you know and click Save. The fan is immediately added to your database with Source: Manual and Status: Lead (until they verify their email or phone).
Even if you only have a first name and email, add them. You can always fill in more details later, and they will start receiving your marketing (if they opt in).

​
Exporting Fan Data

You can download your fan data as a CSV file at any time.
1

Click Export

Click the Export button (download icon) in the top-right area of the Directory.
2

Download your CSV

A CSV file downloads containing all fans matching your current filters.

​
What is Included in the Export

The CSV export includes these columns:
  • First Name
  • Last Name
  • Email
  • Phone
  • City
  • State
  • Country
  • Status (Verified / Lead)
  • Source
  • Engagement Score
  • VIP Tier
  • Date Added
  • SMS Opt-In (true/false)
  • Email Opt-In (true/false)
Fan activity history (timeline events, conversations, etc.) is not included in CSV exports. The export is for contact data and metadata only.

​
Clicking Into a Fan Profile

Click any fan’s name in the Directory to open their full profile page. The profile gives you the complete picture of that individual fan — their contact info, activity timeline, conversations, VIP progress, list memberships, and more. Learn more about Fan Profiles →

​
How Data Gets Populated

You might wonder how all these fields get filled in. Here is how each column gets its data:

​
Tips & Best Practices

After a pre-save launch or show announcement, come back to the Directory and sort by Date Added (newest first) to see who came in.
Never blast your entire database blindly. Filter to the relevant segment first — fans in a specific city for a tour announcement, or merch buyers for a new drop.
Fans with declining scores might need re-engagement. Fans with rising scores might be ready for a VIP upgrade or special offer.
While Fanaura keeps your data safe, it is always smart to have a local CSV backup of your fan database.
Review fans with Status: Lead. If they have been sitting with incomplete data for months, consider reaching out or archiving them.

​
What’s Next

Fan Profiles

Dive deep into individual fan records.

Fan Lists

Organize fans into targeted segments.

Importing Fans

Bring in fans from other platforms.

Heatmaps

See your fans on a map.