Your Fanaura plan includes a monthly allowance for emails and SMS. This page explains how usage is tracked, what happens when you go over your limit, how much overages cost, and how to stay on top of your consumption.Documentation Index
Fetch the complete documentation index at: https://help.fanaura.com/llms.txt
Use this file to discover all available pages before exploring further.
Monthly Allowances by Plan
| Resource | Basic | Pro | Complete |
|---|---|---|---|
| Emails | 1,000/month | 10,000/month | 100,000/month |
| SMS | 100/month | 1,000/month | 10,000/month |
These are your included allowances. Every email sent (blasts, flows, transactional) and every SMS sent (blasts, flows, 2-way conversations) counts toward your monthly usage.
What Counts Toward Usage
- Email Usage
- SMS Usage
- What Does NOT Count
Every outbound email sent from Fanaura counts:
- Email blasts: Each recipient counts as one email. A blast to 2,000 fans = 2,000 emails.
- Flow emails: Each email action executed in a flow counts. If 500 fans receive a welcome email through your flow, that is 500 emails.
- Transactional emails: Presave confirmations, RSVP acknowledgments, and other system-generated emails count.
Usage Tracking
You can monitor your usage at any time:What You See
Email Usage BarColor Indicators
The usage bars change color as you approach your limit:
| Color | Range | Meaning |
|---|---|---|
| Green | 0-49% | Well within your limits. No action needed. |
| Yellow | 50-79% | Moderate usage. Keep an eye on it as the month progresses. |
| Orange | 80-99% | Getting close. Consider whether upcoming campaigns will push you over. |
| Red | 100%+ | Over your limit. Overage charges are now applying. |
Overage Pricing
Fanaura does not cut you off when you exceed your plan limits. Your messages continue to send, and overage charges are added to your next invoice.
| Resource | Overage Rate | Per-Unit Cost |
|---|---|---|
| Extra Emails | $1 per 1,000 emails | $0.001 per email |
| Extra SMS | $10 per 1,000 texts | $0.01 per text |
Overage Examples
Example 1: Moderate Email Overage
Example 1: Moderate Email Overage
- Plan: Pro (10,000 emails/month)
- Sent this month: 14,000 emails
- Overage: 4,000 extra emails
- Overage charge: 4 x 4.00**
- Total bill: 4 (overage) = $501.00
Example 2: Significant SMS Overage
Example 2: Significant SMS Overage
- Plan: Basic (100 SMS/month)
- Sent this month: 600 SMS
- Overage: 500 extra SMS
- Overage charge: 0.5 x 5.00**
- Total bill: 5 (overage) = $34.00
Example 3: Large Campaign Push
Example 3: Large Campaign Push
- Plan: Pro (10,000 emails + 1,000 SMS)
- Sent this month: 25,000 emails + 3,000 SMS
- Email overage: 15,000 extra emails = 15 x 15
- SMS overage: 2,000 extra texts = 2 x 20
- Overage charge: $35.00
- Total bill: 35 = $532.00
Billing Cycle
When Usage Resets
Your usage resets at the start of each billing cycle. Your billing cycle begins on the day you subscribed:- Subscribed on March 15 = billing cycle runs March 15 to April 14.
- On April 15, your usage resets to zero and a new cycle begins.
When Overages Are Charged
Overage charges are calculated at the end of each billing cycle and added to your next invoice. You will see them as a line item separate from your base subscription.
When to Consider Upgrading
Email Break-Even Points
| Scenario | Basic + Overages | Pro Cost | Verdict |
|---|---|---|---|
| 3,000 emails/month | 2 = $31 | $497 | Stay on Basic |
| 5,000 emails/month | 4 = $33 | $497 | Stay on Basic |
| 10,000 emails/month | 9 = $38 | $497 | Stay on Basic (if emails are all you need) |
| 10,000+ emails/month | Depends | $497 | Consider Pro for unlimited assets + AI + team |
SMS Break-Even Points
| Scenario | Basic + Overages | Pro Cost | Verdict |
|---|---|---|---|
| 200 SMS/month | 1 = $30 | $497 | Stay on Basic |
| 500 SMS/month | 4 = $33 | $497 | Stay on Basic |
| 1,000 SMS/month | 9 = $38 | $497 | Consider Pro (if you need other Pro features too) |
| 2,000 SMS/month | 19 = $48 | $497 | Consider Pro |
SMS overages at $10/1,000 are more expensive per unit than email. If you are consistently sending 1,000+ texts on a Basic plan, the combination of SMS overages plus the value of Pro’s other features often makes upgrading worthwhile.
Monitoring Best Practices
Plan Around Big Campaigns
Check Remaining Allowance
Before a major launch, check your remaining email and SMS allowance in Settings > Billing.
Estimate Campaign Volume
Calculate how many messages your campaign will send based on your recipient count.
Set Internal Alerts
- Beginning of month: Check starting usage (should be zero).
- Mid-month: Check to see if you are pacing well.
- Before campaigns: Check remaining allowance.
- End of month: Review total usage to plan for next month.
Track Trends Over Time
Keep a simple record of your monthly usage:| Month | Emails Sent | SMS Sent | Overage Cost |
|---|---|---|---|
| January | 8,200 | 450 | $0 |
| February | 12,500 | 780 | $2.50 |
| March | 15,000 | 1,200 | $7.00 |
Common Questions
Can I pre-pay for overages?
Can I pre-pay for overages?
Not currently. Overages are calculated and charged at the end of each billing cycle.
Is there a maximum overage amount?
Is there a maximum overage amount?
No hard cap. If you send significantly more messages than your plan includes, the overage charges reflect the actual volume. For extremely high-volume senders, upgrading to Complete or Enterprise is almost always more economical.
Do unused messages roll over?
Do unused messages roll over?
No. Your allowance resets to zero at the start of each billing cycle. Unused emails and SMS do not carry over.
What if I downgrade mid-cycle?
What if I downgrade mid-cycle?
Your current plan limits remain active until the end of the billing period. The downgrade takes effect on your next billing date.
Are there volume discounts for overages?
Are there volume discounts for overages?
Overage rates are flat (10/1,000 SMS) regardless of volume. For volume discounts, upgrade to a higher plan or contact sales about Enterprise pricing.