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Fanaura does not block you from messaging your fans when you hit an arbitrary monthly cap. Every plan includes starter messaging credits. After those are used, email and SMS are billed at low at-cost rates for whatever you send.

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How Messaging Billing Works

1

Starter credits

Each plan includes starter email and SMS credits so you can run your first campaigns without extra messaging charges.
2

Send to your whole list

There is no hard limit on list size or send volume. You can message your entire fanbase anytime.
3

At-cost after credits

Once starter credits for the billing period are used, additional sends bill at the rates below.

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At-cost rates

These rates apply on Artist Basic and Artist Pro. Enterprise customers may have custom volume terms.

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What Counts Toward Usage

Every successfully delivered outbound email counts:
  • Email blasts — one email per recipient
  • Flow emails — each automated email action per fan
  • Transactional emails — presave confirmations, RSVP acknowledgments, and similar system sends
Failed deliveries and bounces do not count.

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Usage Tracking

View current messaging usage in the app:
1

Open Settings

Click Settings in the sidebar.
2

Billing tab

Open Billing. Usage meters show email and SMS consumption for the current billing period.
You will see:
  • How much of your starter credit allowance is used
  • At-cost usage accrued after starter credits
  • Estimated messaging charges on your next invoice
Color indicators help you spot when you are approaching the end of included credits:

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Billing Examples

  • Plan: Artist Basic ($10/mo)
  • Send: 500 release emails + 50 SMS reminders
  • Within starter credits: $0 messaging overage
  • Total: $10.00 (subscription only)
  • Plan: Artist Basic ($10/mo)
  • Send: 2,000 emails after credits exhausted
  • Messaging charge: 2,000 × 0.0009=∗∗0.0009 = **1.80**
  • Total: 10+10 + 1.80 = $11.80
  • Plan: Artist Pro ($47/mo)
  • Send: 25,000 tour announcement emails after credits
  • Messaging charge: 25,000 × 0.0009=∗∗0.0009 = **22.50**
  • Total: 47+47 + 22.50 = $69.50
  • Plan: Artist Pro ($47/mo)
  • Send: 1,000 texts after credits
  • Messaging charge: 1,000 × 0.009=∗∗0.009 = **9.00**
  • Total: 47+47 + 9.00 = $56.00

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Billing Cycle

  • Your messaging usage resets each billing cycle (based on your subscription start date).
  • Starter credits refresh at the start of each cycle.
  • At-cost messaging from the prior cycle appears as a line item on your next invoice alongside your plan fee.

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Plan vs Messaging Costs

Messaging is pay-as-you-grow on both plans. Choose Basic or Pro based on automation depth and release marketing, not because one plan “includes more sends” in the hero sense.
Before a major send, open Settings → Billing and estimate recipients × at-cost rate if you are past starter credits.

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Enterprise Volume

Labels and agencies sending at very high volume should contact sales for Enterprise pricing. Custom messaging terms may apply alongside multi-artist dashboards and dedicated support.

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Common Questions

No. You can send to your entire fanbase anytime. Starter credits cover early usage; after that you pay at-cost per send (0.0009email,0.0009 email, 0.009 SMS).
Starter credits reset each billing cycle. They do not roll over to the next month.
No. Sends continue. Additional messages bill at the at-cost rates above.
Settings → Billing shows usage and upcoming invoice line items. PDF invoices include messaging as a separate line when applicable.