Connecting Shopify

Fanaura integrates directly with Shopify to sync your merchandise into your artist dashboard and smart link page. Once connected, your products appear automatically in Assets > Merch, and fans can click through to your Shopify checkout directly from your artist page.

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Before You Start

You will need:

• A Shopify store with at least one published product. If you do not have a Shopify store yet, create one at shopify.com.
• Admin access to the Shopify store. You must be the store owner or have staff permissions that allow app installation.
• An active Fanaura account with an artist profile set up.

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Step-by-Step Connection

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Step 1: Navigate to Integrations

1. From the Fanaura sidebar, click Integrations.
2. Find the Shopify card in the integrations list. It is in the “Commerce” or main integrations section.
3. Click “Connect Shopify Store” (or “Connect”).

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Step 2: Enter Your Shopify Store Domain

A prompt asks for your Shopify store URL. Enter your store domain:

• Format: your-store-name.myshopify.com
• Example: midnight-merch.myshopify.com

You can also paste your full Shopify admin URL — Fanaura extracts the domain automatically.

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Step 3: Authorize on Shopify

Clicking “Connect” redirects you to Shopify’s authorization page. Here:

1. Log into Shopify if you are not already logged in.
2. Review the permissions Fanaura is requesting. Fanaura needs access to:
   • Read product information (titles, descriptions, images, prices, variants)
   • Read inventory levels
   • Create a sales channel
3. Click “Install App” (or “Authorize”) to approve the connection.

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Step 4: Redirected Back to Fanaura

After authorizing, Shopify redirects you back to Fanaura. You will see:

• A success message confirming the connection.
• Your store domain displayed on the Integrations page.
• A green “Connected” badge next to the Shopify integration.

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Step 5: Products Sync Automatically

Once connected, Fanaura immediately triggers a product sync. Your Shopify products are imported into Fanaura, including:

• Product titles
• Descriptions
• Images (featured image and gallery)
• Prices (including variants)
• Inventory levels
• Compare-at prices (for sale items)
• Product variants (size, color, etc.)

The sync typically takes a few seconds for stores with under 100 products. Larger catalogs may take a minute or two.

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The Fanaura Sales Channel

When you connect Shopify, Fanaura creates a sales channel in your Shopify store. This is important to understand:

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What Is a Sales Channel?

A Shopify sales channel is a way to control which products are available on a specific platform. Just like you might have an “Online Store” channel and a “Facebook” channel, you now have a “Fanaura” channel.

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Why It Matters

Only products published to the Fanaura sales channel will sync to Fanaura. This gives you full control over which products appear on your Fanaura artist page.

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Publishing Products to the Fanaura Channel

1. Log into your Shopify admin.
2. Go to Products.
3. Click on a product you want to appear on Fanaura.
4. Scroll to the Publishing or Sales channels section.
5. Check the box next to Fanaura.
6. Save the product.

Alternatively, you can manage sales channel availability in bulk:

1. Go to Products in Shopify admin.
2. Select multiple products using the checkboxes.
3. Click “More actions” > “Make available on sales channels”.
4. Select Fanaura and confirm.

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Products Not Appearing?

If a product is in your Shopify store but not showing up in Fanaura, the most common reason is that it is not published to the Fanaura sales channel. Check the product’s sales channel settings in Shopify.

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Viewing Connected Store Information

After connecting, your Integrations page shows:

• Store domain (e.g., midnight-merch.myshopify.com)
• Connection date
• Sync status (last synced, number of products)
• Re-sync button to manually trigger a fresh sync
• Disconnect button if you need to remove the connection

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Re-Syncing Products

If you have made changes in Shopify (added new products, updated prices, changed images) and want to pull those changes into Fanaura:

1. Go to Integrations.
2. Find the Shopify section.
3. Click “Re-Sync” (or “Sync Products”).
4. Fanaura fetches the latest data from your Shopify store.

Syncs also happen automatically on a regular schedule, but the manual sync button gives you instant updates when you need them.

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What Syncs from Shopify

Here is exactly what Fanaura imports from your Shopify store:

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Multiple Shopify Stores

Currently, each Fanaura artist account connects to one Shopify store. If you have multiple Shopify stores, connect the one that has your primary merch catalog.

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Disconnecting Shopify

If you need to disconnect your Shopify store:

1. Go to Integrations.
2. Find the Shopify section.
3. Click “Disconnect”.
4. Confirm the disconnection.

What happens when you disconnect:

• Products are no longer synced from Shopify.
• Existing product data in Fanaura is retained (it does not disappear immediately).
• The Fanaura sales channel remains in your Shopify store (you can remove it manually from Shopify if desired).
• You can reconnect the same store or a different store at any time.

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Reconnecting

If you disconnected and want to reconnect:

1. Go to Integrations.
2. Click “Connect Shopify Store” again.
3. Go through the OAuth flow.
4. Products sync fresh from the reconnected store.

If you are connecting a different Shopify store, the new store’s products replace the old store’s products in your Fanaura account.

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Troubleshooting

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Products are not syncing

1. Check the sales channel. Make sure your products are published to the Fanaura sales channel in Shopify.
2. Try a manual re-sync. Click the Re-Sync button on the Integrations page.
3. Check product status. Draft products in Shopify do not sync — they must be Active.
4. Check your internet connection. The sync requires communication between Fanaura and Shopify.

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”Store not found” error

Make sure you entered the correct Shopify domain. The format should be your-store.myshopify.com. Do not include https:// or any path after the domain.

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Authorization failed

If the Shopify authorization page shows an error:

• Make sure you are logged into Shopify with an account that has admin or staff permissions.
• Clear your browser cookies and try again.
• Try in an incognito/private browser window.

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Products showing wrong data

If product titles, prices, or images look outdated:

• Click Re-Sync to fetch the latest data from Shopify.
• Changes in Shopify may take a moment to propagate.

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Connected but showing 0 products

This usually means no products are published to the Fanaura sales channel. Go to your Shopify admin, select your products, and publish them to the Fanaura channel.

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Common Questions

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Do I need a paid Shopify plan?

Yes. You need an active Shopify store (any plan — Basic Shopify and above) to connect with Fanaura.

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Does Fanaura handle Shopify transactions?

No. Fanaura syncs product data and links fans to your Shopify store for checkout. All transactions happen on Shopify. Fanaura does not process payments or manage orders.

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Can fans buy products directly on Fanaura?

Fans see your products on your Fanaura smart link page and click through to your Shopify store to complete the purchase. The buying experience happens on Shopify.

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Does disconnecting delete my product data?

No. Your product data in Fanaura is retained after disconnecting. However, it will not update without an active connection.

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Is there a limit on the number of products?

Fanaura does not impose a product limit. However, for the best fan experience, keep your smart link page focused on your most relevant products.

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Next Steps

• Managing Products — Control visibility, view analytics, and manage synced products
• Assets Overview — Back to the main assets guide