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Documentation Index

Fetch the complete documentation index at: https://help.fanaura.com/llms.txt

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Fanaura integrates directly with Shopify to sync your merchandise into your artist dashboard and smart link page. Once connected, your products appear automatically in Assets > Merch, and fans can click through to your Shopify checkout directly from your artist page.

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Before You Start

You will need:
  • A Shopify store with at least one published product. If you do not have a Shopify store yet, create one at shopify.com.
  • Admin access to the Shopify store. You must be the store owner or have staff permissions that allow app installation.
  • An active Fanaura account with an artist profile set up.

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Step-by-Step Connection

1

Navigate to Integrations

From the Fanaura sidebar, click Integrations. Find the Shopify card in the integrations list and click “Connect Shopify Store” (or “Connect”).
2

Enter Your Shopify Store Domain

A prompt asks for your Shopify store URL. Enter your store domain:
  • Format: your-store-name.myshopify.com
  • Example: midnight-merch.myshopify.com
You can also paste your full Shopify admin URL — Fanaura extracts the domain automatically.
3

Authorize on Shopify

Clicking “Connect” redirects you to Shopify’s authorization page. Here:
  1. Log into Shopify if you are not already logged in.
  2. Review the permissions Fanaura is requesting (read product information, read inventory levels, create a sales channel).
  3. Click “Install App” (or “Authorize”) to approve the connection.
4

Redirected Back to Fanaura

After authorizing, Shopify redirects you back to Fanaura. You will see a success message, your store domain displayed, and a green “Connected” badge.
5

Products Sync Automatically

Fanaura immediately triggers a product sync, importing product titles, descriptions, images, prices, inventory levels, variants, and more. The sync typically takes a few seconds for stores with under 100 products.

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The Fanaura Sales Channel

When you connect Shopify, Fanaura creates a sales channel in your Shopify store. This is important to understand:

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What Is a Sales Channel?

A Shopify sales channel is a way to control which products are available on a specific platform. Just like you might have an “Online Store” channel and a “Facebook” channel, you now have a “Fanaura” channel.

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Why It Matters

Only products published to the Fanaura sales channel will sync to Fanaura. This gives you full control over which products appear on your Fanaura artist page.

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Publishing Products to the Fanaura Channel

  1. Log into your Shopify admin.
  2. Go to Products.
  3. Click on a product you want to appear on Fanaura.
  4. Scroll to the Publishing or Sales channels section.
  5. Check the box next to Fanaura.
  6. Save the product.

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Products Not Appearing?

If a product is in your Shopify store but not showing up in Fanaura, the most common reason is that it is not published to the Fanaura sales channel. Check the product’s sales channel settings in Shopify.

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Viewing Connected Store Information

After connecting, your Integrations page shows:
  • Store domain (e.g., midnight-merch.myshopify.com)
  • Connection date
  • Sync status (last synced, number of products)
  • Re-sync button to manually trigger a fresh sync
  • Disconnect button if you need to remove the connection

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Re-Syncing Products

If you have made changes in Shopify (added new products, updated prices, changed images) and want to pull those changes into Fanaura:
1

Go to Integrations

Navigate to the Integrations page.
2

Find the Shopify Section

Locate the Shopify integration card.
3

Click Re-Sync

Click “Re-Sync” (or “Sync Products”). Fanaura fetches the latest data from your Shopify store.
Syncs also happen automatically on a regular schedule, but the manual sync button gives you instant updates when you need them.

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What Syncs from Shopify

Here is exactly what Fanaura imports from your Shopify store:
Shopify DataFanaura Usage
Product titleDisplayed on your smart link page and in your Assets list
Featured imageShown as the product thumbnail
Product imagesAvailable in product details
PriceDisplayed alongside the product (range shown for products with variant pricing)
Compare-at priceUsed to show “on sale” pricing
VariantsTracked for inventory and displayed in product details (size, color, etc.)
Inventory quantityTracked per variant, shown as stock level
Product descriptionAvailable in product details
Product URL/slugUsed for the “Buy Now” link that takes fans to Shopify checkout

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Multiple Shopify Stores

Currently, each Fanaura artist account connects to one Shopify store. If you have multiple Shopify stores, connect the one that has your primary merch catalog.

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Disconnecting Shopify

If you need to disconnect your Shopify store:
1

Go to Integrations

Navigate to the Integrations page.
2

Find Shopify

Locate the Shopify section.
3

Click Disconnect

Click “Disconnect” and confirm the disconnection.
What happens when you disconnect:
  • Products are no longer synced from Shopify.
  • Existing product data in Fanaura is retained (it does not disappear immediately).
  • The Fanaura sales channel remains in your Shopify store (you can remove it manually from Shopify if desired).
  • You can reconnect the same store or a different store at any time.

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Reconnecting

If you disconnected and want to reconnect:
1

Go to Integrations

Navigate to the Integrations page.
2

Click Connect

Click “Connect Shopify Store” again.
3

Go Through OAuth

Go through the OAuth flow.
4

Products Sync Fresh

Products sync fresh from the reconnected store.
If you are connecting a different Shopify store, the new store’s products replace the old store’s products in your Fanaura account.

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Troubleshooting

  1. Check the sales channel. Make sure your products are published to the Fanaura sales channel in Shopify.
  2. Try a manual re-sync. Click the Re-Sync button on the Integrations page.
  3. Check product status. Draft products in Shopify do not sync — they must be Active.
  4. Check your internet connection. The sync requires communication between Fanaura and Shopify.
Make sure you entered the correct Shopify domain. The format should be your-store.myshopify.com. Do not include https:// or any path after the domain.
  • Make sure you are logged into Shopify with an account that has admin or staff permissions.
  • Clear your browser cookies and try again.
  • Try in an incognito/private browser window.
If product titles, prices, or images look outdated, click Re-Sync to fetch the latest data from Shopify. Changes in Shopify may take a moment to propagate.
This usually means no products are published to the Fanaura sales channel. Go to your Shopify admin, select your products, and publish them to the Fanaura channel.

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Common Questions

Yes. You need an active Shopify store (any plan — Basic Shopify and above) to connect with Fanaura.
No. Fanaura syncs product data and links fans to your Shopify store for checkout. All transactions happen on Shopify. Fanaura does not process payments or manage orders.
Fans see your products on your Fanaura smart link page and click through to your Shopify store to complete the purchase. The buying experience happens on Shopify.
No. Your product data in Fanaura is retained after disconnecting. However, it will not update without an active connection.
Fanaura does not impose a product limit. However, for the best fan experience, keep your smart link page focused on your most relevant products.

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Next Steps

Managing Products

Control visibility, view analytics, and manage synced products.

Assets Overview

Back to the main assets guide.