> ## Documentation Index
> Fetch the complete documentation index at: https://help.fanaura.com/llms.txt
> Use this file to discover all available pages before exploring further.

# RSVPs and Ticket Comps

> How fan RSVPs and complimentary ticket comps work in Fanaura — tracking RSVPs, creating comp offers, generating unique codes, will-call lists, and 24-hour reminders.

Fanaura gives you two powerful tools for managing your live event relationships: **RSVPs** let fans save your dates and build your event attendance data, while **Ticket Comps** let you send complimentary tickets to fans, industry contacts, and VIPs with full tracking and will-call management.

***

## RSVPs

### What RSVPs Do

When a fan RSVPs to one of your tour dates, several things happen:

<Steps>
  <Step title="RSVP Is Recorded">
    The RSVP is recorded in Fanaura's database, linked to the fan's profile and the specific event.
  </Step>

  <Step title="Fan Information Is Captured">
    The fan's information is captured (email, phone, name — depending on your data wrapper settings).
  </Step>

  <Step title="Appears in Your Dashboard">
    The RSVP appears in your dashboard on the tour management page, where you can see per-event RSVP counts.
  </Step>

  <Step title="Fan Added to Database">
    The fan is added to your fan database (if they are not already there) with the event RSVP tagged to their profile.
  </Step>
</Steps>

### How Fans RSVP

Fans RSVP from your tour smart link page:

<Steps>
  <Step title="Fan Visits Your Tour Page">
    Fan visits your tour smart link (e.g., `fanaura.com/your-name/summer-tour-2026`).
  </Step>

  <Step title="Fan Browses Dates">
    Fan browses your tour dates and finds a show in their city.
  </Step>

  <Step title="Fan Clicks RSVP">
    Fan clicks the **"RSVP"** button next to that event.
  </Step>

  <Step title="Fan Provides Info">
    If your data wrapper is enabled, the fan provides their email and/or phone number.
  </Step>

  <Step title="RSVP Confirmed">
    The RSVP is confirmed and the fan receives a confirmation.
  </Step>
</Steps>

### Viewing RSVPs

To see RSVPs for your tour:

1. Navigate to **Assets > Tours** and click on your tour.
2. On the tour management page, each event shows its RSVP count.
3. For a detailed view, look for the RSVP list or analytics section.

### RSVP Analytics

Fanaura tracks RSVP data at multiple levels:

* **Per-event RSVP counts**: See how many fans have RSVP'd to each date. This helps you gauge interest by market.
* **Location breakdown**: See where your RSVP'd fans are located. A show in Nashville might have RSVPs from fans in surrounding cities like Louisville, Memphis, and Chattanooga.
* **Total tour RSVPs**: The aggregate count across all dates.

### Using RSVP Data

<Tip>
  RSVP data is incredibly useful for:

  * **Gauging market demand**: High RSVP counts in a city signal strong demand. Low counts might mean you need to promote harder in that market.
  * **Planning future tours**: If certain cities consistently get high RSVPs, prioritize them in future routing.
  * **Targeted marketing**: Use Flow Builder to send reminders to fans who RSVP'd — a "show is tomorrow" text message or email dramatically increases actual attendance.
  * **Building your fan database**: Every RSVP grows your contact list in that market.
</Tip>

***

## Ticket Comps

Ticket comps are complimentary tickets you send to fans, industry contacts, media, or VIPs. Fanaura handles the entire workflow — from creating the comp offer to generating unique codes, tracking redemption, and building your will-call list.

### Why Use Ticket Comps?

* **Reward loyal fans**: Give free tickets to your biggest supporters, contest winners, or superfans.
* **Industry outreach**: Comp tickets for radio programmers, A\&R reps, booking agents, or press.
* **Team and guest lists**: Manage your guest list and support artist guest lists from one place.
* **Promotional campaigns**: Use comps in giveaway flows or as incentives in your Flow Builder automations.

### Ticket Types

Fanaura supports several comp ticket types, each representing a different level of access:

| Ticket Type      | Label             | Use Case                                     |
| ---------------- | ----------------- | -------------------------------------------- |
| **aaa**          | All Access (AAA)  | Full backstage access, VIP areas, everything |
| **support\_aaa** | Support AAA       | Backstage access for support artist guests   |
| **vip**          | VIP               | VIP section, possibly meet & greet           |
| **media**        | Media Pass        | Press and media access                       |
| **ga**           | General Admission | Standard entry to the show                   |

You can select one or more ticket types for each comp offer.

***

### Creating a Comp Offer

<Steps>
  <Step title="Navigate to Ticket Comps">
    Navigate to your tour management page and click the **"Ticket Comps"** tab or section.
  </Step>

  <Step title="Click Create Comp">
    Click **"+ Create Comp"**.
  </Step>

  <Step title="Select Event">
    Choose which event this comp is for. The dropdown shows all events on your tour with their dates and venues.
  </Step>

  <Step title="Select Ticket Type(s)">
    Choose one or more ticket types (AAA, VIP, Media, GA, etc.). You can select multiple types for a single comp.
  </Step>

  <Step title="Set Quantity">
    Choose how many tickets are included (1 for single, 2 for a pair, 4 for a small group).
  </Step>

  <Step title="Add Recipient Info (Optional)">
    Pre-fill the recipient's first name, last name, email address, and phone number if you know who the comp is for.
  </Step>
</Steps>

<Note>Check **"Skip Data Wrapper"** if you want the comp recipient to skip the data collection form when redeeming. Useful for industry contacts who do not want to sign up for your fan list.</Note>

***

### The Comp Code

When you create a comp, Fanaura generates a **unique comp code** — a short alphanumeric string that identifies this specific comp offer.

**Example codes:**

* `COMP-A7X9B2`
* `COMP-MIDNIGHT-001`
* `COMP-K3M8N1`

<Info>Each code is unique and single-use. It cannot be shared or reused after redemption.</Info>

***

### Sharing Comps with Fans

You can share comp offers in several ways:

<Tabs>
  <Tab title="Manual Sharing">
    Copy the comp redemption URL and send it directly to the recipient via email, text message, DM on social media, or in-person (QR code).

    The redemption URL takes the recipient to a form where they confirm their details and accept the comp.
  </Tab>

  <Tab title="Via Flow Builder">
    Use the **"Send Ticket Comp"** action in Flow Builder to automate comp distribution:

    * Set up a flow that triggers when a fan wins a contest
    * The flow automatically creates a comp and sends the redemption link
    * The fan clicks the link, fills in their info, and gets their tickets
  </Tab>

  <Tab title="Bulk Distribution">
    For large guest lists, you can create multiple comps at once and share them with your team or venue contact.
  </Tab>
</Tabs>

***

### Comp Status Lifecycle

Every comp moves through a series of statuses:

| Status          | What It Means                                                       |
| --------------- | ------------------------------------------------------------------- |
| **Created**     | The comp exists but the link has not been sent or opened yet        |
| **Pending**     | The comp link has been shared with the recipient but not yet opened |
| **Opened**      | The recipient opened the comp redemption page                       |
| **Filling Out** | The recipient is actively filling in the acceptance form            |
| **Submitted**   | The recipient submitted the form                                    |
| **Accepted**    | The comp has been officially accepted                               |
| **Confirmed**   | The comp is confirmed and the recipient is on the will-call list    |
| **Used**        | The recipient checked in at the venue                               |
| **Expired**     | The comp expired before it was redeemed                             |
| **Revoked**     | The comp was manually revoked by you or your team                   |

<Info>You can see the current status of every comp from the Ticket Comps tab on your tour management page, with color-coded badges for each status.</Info>

***

### Will-Call List Generation

Once comps are confirmed, Fanaura builds a **will-call list** for each event:

* **Recipient name** (first and last)
* **Ticket type(s)** (AAA, VIP, GA, etc.)
* **Quantity** (number of tickets)
* **Contact info** (email and/or phone)
* **Status** (confirmed, used, etc.)

This list can be:

* Viewed on-screen from the tour management page
* Exported to a printable format for the venue or tour manager
* Shared with your production team

<Tip>Print your will-call list and bring it to the venue. Venue staff can check guests in by name. Update the comp status to "Used" when the guest checks in.</Tip>

***

### 24-Hour Reminder

Fanaura can send a **reminder to comp recipients 24 hours before the show**:

> "Hey \[Name], your comp for \[Artist] at \[Venue] is tomorrow! Doors open at \[time]. Bring a valid photo ID to the will-call window."

The reminder includes the venue name, date, doors time, and a note to bring ID.

<Tip>This dramatically reduces no-shows and ensures your comped guests actually attend.</Tip>

***

### Managing Comps

From the Ticket Comps tab, you can:

* **View all comps** for a specific event or across the entire tour.
* **Filter by status** (created, accepted, confirmed, expired, etc.).
* **Search by name or email** to find a specific comp.
* **Revoke a comp** that has not been redeemed (click the revoke button).
* **Resend the comp link** if the recipient lost it.
* **View comp details** including all status changes and timestamps.

***

## Combining RSVPs and Comps

RSVPs and comps work together to give you a complete picture of who is coming to each show:

1. **RSVPs** represent fans who plan to attend and will buy their own tickets.
2. **Comps** represent fans and guests who are receiving free tickets.
3. Together, they tell you the expected attendance and help you plan accordingly.

### Flow Builder Integration

<Info>
  Use Flow Builder to automate the relationship between RSVPs and comps:

  * **RSVP trigger** + **Send thank-you message** — Acknowledge every RSVP.
  * **RSVP trigger** + **Contest entry** + **Send comp** — Randomly select RSVP'd fans to receive comp tickets as a reward.
  * **Comp accepted trigger** + **Send confirmation email** — Automated confirmation when a comp is accepted.
</Info>

***

## Common Questions

<AccordionGroup>
  <Accordion title="Can a fan RSVP to multiple events?">
    Yes. A fan can RSVP to as many of your tour dates as they want.
  </Accordion>

  <Accordion title="Do RSVPs guarantee attendance?">
    No. An RSVP is a declaration of intent, not a binding commitment. Expect a portion of RSVP'd fans to not attend. The more you follow up (reminders, thank-you messages), the higher your conversion from RSVP to actual attendance.
  </Accordion>

  <Accordion title="Can I set a comp to expire?">
    Comps do not currently have an explicit expiration date you set. However, after the event date passes, unredeemed comps are automatically marked as expired.
  </Accordion>

  <Accordion title="Can I revoke a comp after it has been accepted?">
    Yes, but use this with care. Revoking an accepted comp removes the person from the will-call list. They should be notified if you revoke.
  </Accordion>

  <Accordion title="How many comps can I create?">
    There is no limit on the number of comps you can create per event or per tour. Create as many as your situation requires.
  </Accordion>
</AccordionGroup>

***

## Next Steps

<CardGroup cols={2}>
  <Card title="Adding Events" icon="calendar-plus" href="/assets/tours/adding-events">
    Set up your tour dates and venues.
  </Card>

  <Card title="Support Artists" icon="microphone" href="/assets/tours/support-artists">
    Add opening acts to your tour.
  </Card>

  <Card title="Embed Widget" icon="code" href="/assets/tours/embed-widget">
    Embed your tour dates on your website.
  </Card>
</CardGroup>